Delivery time of 2 to 3 weeks.
We also try to ship specific tailor-made products as soon as possible, however, please allow about five extra working days here.
To ensure our delivery time, we work with Belgium's most efficient shipping partners, namely:
DHL, BPOST, POST NL and DPD
Orders are delivered from Monday to Friday.
Any more questions?
Do not hesitate to email us at info@gozz.be.
At GOZZ, we craft bespoke clothing with care and attention to detail. However, we understand that sometimes an item may not fully meet your expectations. Please find our terms and conditions for returns and exchanges below.
When purchasing standard products online, you, as a consumer, are in principle entitled to cancel your purchase within 14 calendar days of receipt, without giving any reason.
You can notify us of your withdrawal via info@gozz.be or by means of an unambiguous statement. Please state your order number where possible. Once you have notified us of your withdrawal, you have a further 14 days to return the item.
Is the size or colour not right? Please feel free to contact us. For items that are eligible for exchange, we’ll be happy to work with you to find a suitable solution.
In the case of a voluntary exchange, you will be responsible for the return postage costs. GOZZ will cover the postage for the replacement item.
In the event of a statutory withdrawal, we will refund the amount due, including the original standard delivery charges to the extent required by law. This will be done within 14 days of your notice of withdrawal, using the same payment method, unless otherwise agreed. We may wait until the goods have been received or you have provided proof of return.
A voucher may be issued by mutual agreement, but it never replaces the statutory right to a refund.
In the case of a standard cancellation, the customer pays the direct return costs. In the event of an incorrect delivery or an item that does not comply with the contract, we will find a suitable solution in accordance with the statutory warranty rules, at no cost to the customer.
Standard sizes, tear-resistant clothing and sale items are not excluded from the statutory right of withdrawal solely on those grounds.
You may view and try on the items just as you would in a normal shop. We ask that you handle them with care and, where possible, return them clean and complete. If the items have been used extensively, a statutory charge for loss of value may apply.
Please send an email to info@gozz.be, quoting your order number. We will then send you the return instructions. Prior consent is not required for statutory cancellation.
Do you have any questions? Please feel free to email us at info@gozz.be.
GOZZ – Returns Department
70A Polderstraat
2990 Wuustwezel
Belgium
Would you like to exercise your statutory right of withdrawal? If so, you can contact us via info@gozz.be Send a clear statement. You may also use the model form below for this purpose, but this is not compulsory.
Model withdrawal form
To: GOZZ, Polderstraat 70A, 2990 Wuustwezel, Belgium – info@gozz.be
I/We (*) hereby give notice that I/we (*) am/are (*) withdrawing from our contract for the sale of the following goods (*):
Ordered on (*) / Received on (*):
Name(s) of consumer(s):
Consumer(s)’ address:
Signature(s) of the consumer(s) (only for paper submissions):
Date:
(*) Delete as appropriate i
